Over the weekend, I listened the the Genealogy Guy's 200th episode. While listening I heard my name mentioned (again) and wondered what they would say.
Here is a little background information:
As you know I spent the summer, fall, and winter resourcing my database. I also organized my digital files so that I could actually find them. During this time, Ancestry had been adding "enhanced images" to their website, meaning that they were attempting to improve on the old census images. Since they said they had better images, I decided to download the new images to replace my old images while organizing and resourcing my files.
Then in January, I discovered that I could no longer read the images of the 1860 census for some of my ancestors. The "enhanced images" were in fact "unenhanced". I wrote about it on my blog and asked if anyone else had see the same problem. No one left any comments that they had similar problems.
On February 2nd, I emailed the Genealogy Guys (George and Drew) about what I had discovered. I had two reasons for this. Ancestry is one of their sponsors and they kept running an ad about the "enhanced images." I was tired of hearing an ad that I had proven to be untrue and truthfully I was just tired of hearing the same ad every podcast.
In episode #196 on Feburary 7th, George read my letter. His advice was to use the "Report an Image Problem" link on Ancestry. This wasn't really the advice I was seeking. What I really wanted to do was stop the ad from playing over and over again and get Ancestry to understand that there was a larger problem than just one census image. I had found the problem in a few counties and throughout all the images for those counties.
Then this weekend I listened to episode #200. Finally I got what I wanted. (Well the same ad still played, but ...) Gary Gibb and Chad Milner from Ancestry contacted George about the issue. According to George, they looked at my blog post and then looked at the images on Ancestry. There was indeed a problem and they have reverted to the old images until new ones can be scanned and uploaded. I am glad that Ancestry saw this as a problem and that they have addressed the issue.
I am amazed that my email and blog posting had an effect over Ancestry. I am glad that George and Drew helped get this issue into the open and get resolved. (And I'll just get over the fact that the same ad keeps playing!)
When I first started this blog, this is what I wanted to see happen. I wanted to put problems that I had doing my genealogy into the open so that companies would fix them. I wanted to show the genealogy companies what I need to do better research so that they will know how to help me and everyone else. I just can't believe that it actually worked!